CONTACT INFO
Curb is dedicated to getting you what you ordered, as fast as possible. We know how it is to wait and wait and wait for "stuff" in the mail... With that in mind, if you feel that your order is taking too long or you need some more information on products we carry (or don't carry), we'd love to hear from you. We also encourage comments and suggestions...
Email: - customerservice@whatdoyoudrive.com
ORDER INFO
Orders are processed, packaged and shipped within two business days. You will receive an email with your delivery confirmation number when the package has been sent. All domestic orders are shipped with USPS Delivery Confirmation included. This shows us the exact time the package is delivered. If there is any problem with delivery, please get in touch with us. Keep in mind that Curb cannot be held responsible for lost packages shown as "delivered" as per this number.
Out of stock items will be cancelled and omitted from the shipment.
For questions regarding orders already placed, please email orders@whatdoyoudrive.com and be sure to include your order number. You will receive a response within one business day.
PAYMENT OPTIONS
We accept all major credit cards (Visa, MC, Amex + Discover) as well as PayPal.
SHIPPING RATES
Most of our regular orders shipped to US addresses are sent via USPS Ground, Priority or Express Mail with Delivery Confirmation are charged shipping costs plus a small handling fee.
| USPS Ground - | allow 4-7 business days | $5.50 |
| USPS Priority - | allow 2-4 business days | $8.50 |
| USPS Express - | allow overnight-2 business days | $18.00 |
| UPS Overnight - | email orders@whatdoyoudrive.com | (Approx. $22-$48) |
APO ADDRESSES
Almost all of Curb's shipping is done using the US Postal Service which offers a Delivery Confirmation service that assures us that your package arrives safely. For APO and Military addresses, this service is not available. We suggest you speak with your daily mail carrier and let them know you have an international package on the way.
INTERNATIONAL REQUESTS
At this time, our website can only accept orders billed to U.S. addresses and shipped within the Continental U.S.
RETURNS
Curb understands that from time to time things need to be returned. You may return an item for exchange or refund within 14 days of ship date (with pre-approval). The manufacturer's original tags must be intact and still attached to the garment. If the item does not fit, it can be exchanged for the proper size. Sale items excluded. All sales on sale items are final.
RETURN PROCEDURE
To obtain a Return Authorization (RA) number before shipping your product, send us an Email first explaining the reason for the return. Send e-mail to returns@whatdoyoudrive.com
For faster service, please include the following in your email: name, invoice/order number, product being returned, and the reason for return request.
NO returns of any type will be accepted without a valid RA number. RA numbers are valid for 10 business days so don't delay in shipping back your return or it may be refused.
Your RA number must appear clearly on the outside of the return shipment.
Returns must be 100% complete, in ORIGINAL and RESALEABLE condition, with all original tags. We reserve the right to refuse a return on any product that does not meet these requirements. Any unwanted item returned is subject to a 10% restocking fee.
**The customer is responsible for shipping charges on all returned items.
In a situation where there is a defect in your item, contact us immediately by e-mail and let us know and we will take care of it.
REFUNDS
Once your return has been received, please allow 7-10 business days to process. Returns may be refunded by check.
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